Single Apartment Cleaning – RY Marketplace
Description
1-time extra apartment cleaning (No Bed Set Changed). Do you want your room to be cleaned? We have that service ready for you! The cleaning can be done on the agreed date and time. The duration is initially set for 1 to 2 hours per room. However, this totally depends on the cleanliness of each room, so it may take less or more time accordingly. All the cleaning supply used in the service will be brought by the cleaner.
What’s Included
– General room cleaning, floor dusting, kitchen counter cleaning
– Bathroom floor, sink and toilet cleaning
– Balcony dusting
What’s Not Included
– Change of beddings
– Change of towel(s)
– Change of dish towel
– Change of bath mat
– Washing the dishes
– Toilet paper nor toiletries
Things You Should Know
– After purchasing, please contact the City Manager to set date and time for cleaning that fit your schedule.
– Must be ordered in advance
– The floor is highly sensitive to water and easily damaged by water as well. The cost to fix is very expensive.
– While cleaning, your belongings might be moved/rearranged from its original place for the cleaner to be able to do the cleaning.
– You do not need to be present at the room when the cleaning is happening.
– When it is time to clean as stated in the order you have purchased, the cleaner will knock on the door 3 times to let you know that they will come in. After that they will let themselves in, so please be informed about this.
– Some rooms have manual lock. If you use the manual lock inside the room preventing the cleaner from getting into your room when it is your cleaning time, the cleaner will leave. There will be no refund if this happens and if you want another cleaning, you must purchase it again.
– You are not allowed to change the date and time slot of cleaning service after purchasing, so please plan before ordering the service.
Deadline
1 week in advance What is the refund policy?
If you need to cancel your booking, no problem! Just send us an email at [email protected] with your Order # and let us know. If you cancel within 24 hours, you’ll receive a full refund. If it’s outside of the 24 hour window, don’t worry – our Local City Team will take a look and do their best to issue a refund if possible. Keep in mind, some financial commitments may have already been made, but if the minimum number of participants for the event is still met, we’ll do our best to give you your money back. If something unexpected comes up – like extreme weather or last-minute cancellations from our suppliers, don’t worry! In those cases, we’ll automatically process a refund for you. Just allow us 7-10 days to complete the process.
What happens if my booking is changed/cancelled due to weather?
Let’s be real – no one can control the weather, and sometimes things just don’t go as planned. But don’t worry, your City Manager is here to help and will do their best to come up with a solution if an event is affected. We understand that everyone’s schedule is different, so while we can’t guarantee a make-up option will work for everyone, we promise to try our hardest. If you’re unable to attend the make-up date, no problem – we’ll give you a full refund for your booking.
I have a discount or gift code, can I use it to complete my purchase?
Yes, once you add your item to your cart and check out, you will be able to input the code before completing the purchase. If you need help finding your code, please double check your inbox. You received an email from Marketplace with the code.
Can I book for a friend / family member?
Sure! We welcome your friends and family coming to visit you while you travel the world. We do, however, reserve the right to deny access to Friends / Family who are over using RY Services.
I haven’t received a booking confirmation email, can you help?
Please reach out to us at [email protected] and we’ll help. In some cases, you may have multiple emails associated on the Marketplace and this is causing some confusion. Reach out and we’ll do our best to sort it out!
If I cannot attend, can I transfer my ticket to someone else?
Yes, you may transfer your booking to another Nation Member or Family/Friend. Please notify the City Manager as soon as possible to confirm the change. Please note, in the case of special dietary requirements, we might not be able to accommodate special requests on last minute changes. Any bookings that require advanced ticketing linked to an individual’s ID might not be approved.
Will I be able to work on this experience?
If you have to check in with work at any point during the scheduled time, we recommend confirming with the City Manager before booking.
I’m a Nation Member but not on an active program, can I still book?
We will always prioritize Remotes who are traveling with an active program on experiences. You may be able to book but there is a chance the City Manager will reach out to let you know we have to release your spot for an active Remote. If you’re in a city but not traveling with a program, we recommend reaching out to the City Manager on the Hub to confirm before booking.