Extension Options – RY Marketplace
You don’t want to leave and we want you to stay! Extend your trip, we’ll take care of the details and you can enjoy some more time with us.
What’s Included
– Accommodation and Workspace for the duration of the booking
– Staff support while in the destination
What’s Not Included
– Add-On’s during this extension period may or may not be offered, depending on availability and interest of current members in the city
– Transport to the airport on your departure
Know Before You Book
– We will always try to keep you in the same accommodation that you spent the last 4 weeks in, but please know that you might need to move if your particular accommodation isn’t available for that extra week.
– This is only for those who stayed in RY accommodations the previous 4 weeks. This cannot be bought as a stand-alone product to stay with us for only a week
– If you have any other questions, just let us know
What is the refund policy?
For questions concerning refunds, please email [email protected]. Please note most bookings made within 24 hours are fully refundable. Bookings made outside the 24 hour policy are not eligible for a refund. Please keep in mind, we will automatically refund bookings that are disrupted by extreme weather conditions, last minute cancellations from our suppliers or the minimum number is not met by the booking deadline.
What happens if my booking is changed/cancelled due to weather?
We’ll control the weather. Just kidding! Remote Year can’t control the weather or many other factors that go into planning events. In the event of a change due to weather, the City Manager will do their best to provide a make-up option. Due to last minute changes and busy monthly schedules, we cannot guarantee it works for everyone but we’ll do our best! If you are not able to attend the make-up date(s), we will fully refund your booking.
I have a discount or gift code, can I use it to complete my purchase?
Yes, once you add your item to your cart and check out, you will be able to input the code before completing the purchase. If you need help finding your code, please double check your inbox. You received an email from Marketplace with the code.
Can I book for a friend / family member?
Yes! We welcome your friends and family coming to visit you while you travel the world. Please refer to our Friends and Family policy: Friends & Family (visitors of active Remotes and active Citizens) may be granted access to private Remote Year events, Local Experiences, Side Trips, Community Events, Local Amenity and Services at an extra cost determined by the Marketplace or City Team. Remote Year reserves the right to deny access to Friends / Family who are over using Remote Year services. To avoid abuse of services, non-active Citizens, op-out Remotes, or Remotes who have left a Program can not use services as Friends & Family of Active Remotes or Active Citizens.
I haven’t received a booking confirmation email, can you help? If I cannot attend, can I transfer my ticket to someone else?
Yes, you may transfer your ticket to another Remote, Citizen or Family/Friend. Please notify the City Manager as soon as possible to confirm the change. Please note, in the case of special dietary requirements, we might not be able to accommodate special requests on last minute changes. Any bookings that require advanced ticketing linked to an individual’s ID might not be approved.
I’m not currently an active Remote Year participant, can I still book?
As a non-active Remote or Citizen, you forego access to any private Remote Year events including Core Experiences, Local Experiences, Community Events, Local Amenity and Services through the Marketplace. Exemptions will be made on a case-by-case basis in consultation with the City Manager.