Single Apartment Cleaning – RY Marketplace

Description
1-time extra apartment cleaning (No Bed Set Changed). Do you want your room to be cleaned? We have that service ready for you! The cleaning can be done on the agreed date and time. The duration is initially set for 1 to 2 hours per room. However, this totally depends on the cleanliness of each room, so it may take less or more time accordingly. All the cleaning supply used in the service will be brought by the cleaner.

What’s Included
– General room cleaning, floor dusting, kitchen counter cleaning
– Bathroom floor, sink and toilet cleaning
– Balcony dusting

What’s Not Included
– Change of beddings
– Change of towel(s)
– Change of dish towel
– Change of bath mat
– Washing the dishes
– Toilet paper nor toiletries

Things You Should Know
– After purchasing, please contact the City Manager to set date and time for cleaning that fit your schedule.
– Must be ordered in advance
– The floor is highly sensitive to water and easily damaged by water as well. The cost to fix is very expensive. 
– While cleaning, your belongings might be moved/rearranged from its original place for the cleaner to be able to do the cleaning. 
– You do not need to be present at the room when the cleaning is happening. 
– When it is time to clean as stated in the order you have purchased, the cleaner will knock on the door 3 times to let you know that they will come in. After that they will let themselves in, so please be informed about this.
– Some rooms have manual lock. If you use the manual lock inside the room preventing the cleaner from getting into your room when it is your cleaning time, the cleaner will leave. There will be no refund if this happens and if you want another cleaning, you must purchase it again.

– You are not allowed to change the date and time slot of cleaning service after purchasing, so please plan before ordering the service. 

Deadline

1 week in advance What is the refund policy?

For questions concerning refunds, please email [email protected]. Please note most bookings made within 24 hours are fully refundable. Bookings made outside the 24 hour policy are not eligible for a refund. Please keep in mind, we will automatically refund bookings that are disrupted by extreme weather conditions, last minute cancellations from our suppliers or the minimum number is not met by the booking deadline.

What happens if my booking is changed/cancelled due to weather?

We’ll control the weather. Just kidding! Remote Year can’t control the weather or many other factors that go into planning events. In the event of a change due to weather, the City Manager will do their best to provide a make-up option. Due to last minute changes and busy monthly schedules, we cannot guarantee it works for everyone but we’ll do our best! If you are not able to attend the make-up date(s), we will fully refund your booking.

I have a discount or gift code, can I use it to complete my purchase?

Yes, once you add your item to your cart and check out, you will be able to input the code before completing the purchase. If you need help finding your code, please double check your inbox. You received an email from Marketplace with the code.

Can I book for a friend / family member?

Yes! We welcome your friends and family coming to visit you while you travel the world. Please refer to our Friends and Family policy: Friends & Family (visitors of active Remotes and active Citizens) may be granted access to private Remote Year events, Local Experiences, Side Trips, Community Events, Local Amenity and Services at an extra cost determined by the Marketplace or City Team. Remote Year reserves the right to deny access to Friends / Family who are over using Remote Year services. To avoid abuse of services, non-active Citizens, op-out Remotes, or Remotes who have left a Program can not use services as Friends & Family of Active Remotes or Active Citizens.

I haven’t received a booking confirmation email, can you help? If I cannot attend, can I transfer my ticket to someone else?

Yes, you may transfer your ticket to another Remote, Citizen or Family/Friend. Please notify the City Manager as soon as possible to confirm the change. Please note, in the case of special dietary requirements, we might not be able to accommodate special requests on last minute changes. Any bookings that require advanced ticketing linked to an individual’s ID might not be approved.

I’m not currently an active Remote Year participant, can I still book?

As a non-active Remote or Citizen, you forego access to any private Remote Year events including Core Experiences, Local Experiences, Community Events, Local Amenity and Services through the Marketplace. Exemptions will be made on a case-by-case basis in consultation with the City Manager.