Airport Transfer – RY Marketplace

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Description

After you make your booking, please contact the city team @Giral Santillan and @Omar Hernandez, both in a DM on the hub and you will need to provide the following information:

  • Whatsapp contact of the person that will use the service
  • Arrival information: Flight number, airline, number of passengers.
  • Address 
  • When you arrive at the airport, our driver will be waiting for you at the arrival gate holding a Remote Year sign or a sign with the name of the passenger. 
  • If the service is from your apartment to the airport please include the following information: 
  • Pick up address
  • Pick up time

    The transfers only apply in Condesa/Roma area, if your destination is different we may need to modify the price. 

Frequently Asked Questions
What if I don’t have WhatsApp?
You will need to download WhatsApp in order for us to get in touch with you if necessary. If our team does not have your WhatsApp number on file before your flight, we will not have a way to get in touch with you in case we need to. Please ensure you share your WhatsApp number with your Program Leader or City Team.

How far in advance do I need to book this?
To be safe please book this at least 48 hour prior to your flight arrival / departure.

Where will my driver pick me up?
The driver will be waiting for you in the arrivals hall with a Remote Year sign. Please make sure you look for it and confirm your name upon arrival. What is the refund policy? Within 24 hours of bookingWe’ll always refund your booking upon request to [email protected]

After 24 hours & before the booking deadline

A cancellation fee may be applied depending on the circumstances, if the experience can go ahead. If this is the case, the total refund minus the cancellation fee will be issued in Marketplace Credit or deducted from your next month’s invoice. The fee and preferred refund option will be communicated via email with [email protected]

After the booking deadline

By this point we will have definitely made promises and financial commitments on your behalf and so cancellation fees may be up to 100%. What happens if my booking is changed/cancelled due to weather?

Let’s be real – no one can control the weather, and sometimes things just don’t go as planned. But don’t worry, your City Manager is here to help and will do their best to come up with a solution if an event is affected. We understand that everyone’s schedule is different, so while we can’t guarantee a make-up option will work for everyone, we promise to try our hardest. If you’re unable to attend the make-up date, no problem – we’ll give you a full refund for your booking.

I have a discount or gift code, can I use it to complete my purchase?

Yes, once you add your item to your cart and check out, you will be able to input the code before completing the purchase. If you need help finding your code, please double check your inbox. You received an email from Marketplace with the code.

Can I book for a friend / family member?

Sure! We welcome your friends and family coming to visit you while you travel the world. We do, however, reserve the right to deny access to Friends / Family who are over using RY Services. 

I haven’t received a booking confirmation email, can you help?

Please reach out to us at [email protected] and we’ll help. In some cases, you may have multiple emails associated on the Marketplace and this is causing some confusion. Reach out and we’ll do our best to sort it out! 

If I cannot attend, can I transfer my ticket to someone else?

Yes, you may transfer your booking to another Nation Member or Family/Friend. Please notify the City Manager as soon as possible to confirm the change. Please note, in the case of special dietary requirements, we might not be able to accommodate special requests on last minute changes. Any bookings that require advanced ticketing linked to an individual’s ID might not be approved. 

Will I be able to work on this experience? 

If you have to check in with work at any point during the scheduled time, we recommend confirming with the City Manager before booking.

I’m a Nation Member but not on an active program, can I still book? 

We will always prioritize Remotes who are traveling with an active program on experiences. You may be able to book but there is a chance the City Manager will reach out to let you know we have to release your spot for an active Remote. If you’re in a city but not traveling with a program, we recommend reaching out to the City Manager on the Hub to confirm before booking.